Hisense TV Customer Service | How To Get Help [2025 Guide]

Hisense has quickly grown into one of the most popular TV brands worldwide, offering high-quality Smart TVs at affordable prices. But like any electronic device, even the best TVs can face occasional hiccups from Wi-Fi issues to screen flickers or remote control problems. That’s when Hisense TV customer service steps in.

Whether you need help setting up your new TV, requesting a repair, or understanding your warranty, Hisense offers several ways to get assistance — by phone, email, live chat, or through their official website. In this guide, you’ll learn everything about Hisense customer support, including contact details, warranty information, troubleshooting tips, and more.

Table of Contents

1. How to Contact Hisense Customer Service

Hisense provides multiple channels for customers to reach out for help. Depending on where you live and what issue you’re facing, you can contact them in the following ways:

1.1. Hisense TV Support Phone Number

For the U.S., you can contact Hisense support directly by calling:

Toll-Free Number: 1-888-935-8880
Working Hours: Monday to Friday, 9 AM – 9 PM EST
Saturday to Sunday, 9 AM – 6 PM EST

If you live outside the U.S., visit your regional Hisense website (like Hisense UK, Hisense Canada, or Hisense Australia) for localized numbers.

1.2. Hisense TV Email Support

You can also email their customer support team:

Email: [email protected]

When you email them, include:

Your TV model and serial number
Purchase date and location
A short description of the issue
Photos or videos (if relevant)

This helps the support team understand your problem faster.

1.3. Hisense Live Chat

Hisense’s live chat option is available on their official website: https://www.hisense-usa.com/support

It’s one of the fastest ways to get help for setup, software updates, and minor troubleshooting.

1.4. Hisense Support Website

The support page also offers:

Product manuals and quick-start guides
Software & firmware downloads
Troubleshooting FAQs
Warranty claim forms

Read More: Hisense TVs So Cheap

2. Hisense TV Warranty Information

Every Hisense TV comes with a standard limited warranty, which covers manufacturing defects for a specific period — typically 1 year from the date of purchase.

2.1. What the Warranty Covers

Internal hardware or screen defects
Software malfunction not caused by user error
Remote control issues (if not physically damaged)

2.2. What It Doesn’t Cover

Accidental or physical damage
Power surges or lightning damage
Unauthorized repairs or modifications
Cosmetic damage like scratches

If your TV qualifies for warranty repair, Hisense will either repair, replace, or refund your product depending on the case.

2.3. How to File a Warranty Claim

Go to the Hisense Support Page.
Click on “Submit a Warranty Claim.”
Fill in your product details and upload proof of purchase.
A representative will contact you for next steps.

3. Hisense TV Troubleshooting Guide

Before contacting customer support, it’s worth checking a few simple fixes. Many common Hisense TV issues can be solved at home in minutes.

3.1. Hisense TV Won’t Turn On

Try these steps:

Unplug the TV for 60 seconds.
Hold down the power button on the TV (not remote) for 30 seconds.
Plug it back in and turn it on again.

If it still doesn’t work, check your outlet or try another power cord.

3.2. No Sound or Distorted Audio

Make sure Mute is off.
Check if external soundbars or Bluetooth devices are interfering.
Go to Settings > Sound > Reset Audio Settings.

3.3. No Picture or Black Screen

If your screen goes black but sound works:

Unplug all HDMI devices.
Try switching HDMI ports.
Test with another cable or streaming device.

You can also reset the TV:

Press and hold the Reset button on the TV for 15 seconds.

3.4. Hisense Remote Not Working

Replace the batteries.
Point it directly at the TV sensor.
If using the Hisense Smart Remote, re-pair it via Bluetooth in Settings > Remotes & Accessories.

3.5. Hisense TV Keeps Restarting

Update your firmware in Settings > Support > System Update.
Disable Quick Start+ if it’s turned on.
Check if an external USB device is causing the issue.

3.6. Hisense Roku TV or Google TV Won’t Connect to Wi-Fi

Restart your router.
Go to Settings > Network > Reset Connection.
Forget your network and reconnect manually.

If all else fails, factory reset your TV.

4. How to Reset Your Hisense TV

If you’ve tried everything and your TV is still misbehaving, a reset can solve stubborn software issues.

4.1. Soft Reset

Unplug your TV for 60 seconds and plug it back in. This clears minor glitches.

4.2. Factory Reset

For Hisense Smart TVs:

Go to Settings > Device Preferences > Reset.
Choose Factory Data Reset.
Confirm and wait for the TV to restart.

This will erase all data and restore default settings.

5. Hisense TV Repair and Replacement Options

If your TV needs professional help:

Contact Hisense and get a service request number.
A technician may visit your home or ask you to send the TV to a service center.
If the issue is covered under warranty, there’s no repair fee.

If it’s out of warranty, the service center will give you a cost estimate before repairs begin.

6. Hisense Customer Service Response Time

Most customers report hearing back from Hisense within 24–48 hours after submitting a ticket or sending an email.
For phone or live chat, responses are usually instant during working hours.

7. Tips for Faster Support Resolution

Here’s how to make your support experience smoother:

Keep your TV model and serial number ready.
Describe your issue clearly. Avoid long paragraphs — list the problem steps.
Attach photos or videos if something isn’t displaying correctly.
Stay polite and patient. The support team often prioritizes clear, concise cases.

8. Common Hisense TV Problems and Their Solutions

8.1. App Not Working or Crashing

If Netflix or YouTube keeps crashing:

Update your TV software.
Clear app cache under Settings > Apps.
If needed, uninstall and reinstall the app.

8.2. Screen Flickering

Adjust the Backlight or Picture Mode.
Disable “Motion Smoothing” in advanced settings.
Check HDMI cables — damaged ones can cause flickers.

8.3. HDMI Not Working

Go to Input Settings and manually select the HDMI port.
Enable CEC (Consumer Electronics Control) for external devices.
Try a new HDMI cable.

8.4. TV Keeps Disconnecting from Wi-Fi

This usually happens due to router distance or outdated firmware.
Move your router closer or update your TV’s software.

9. How to Register Your Hisense TV

Registering your TV helps you access faster warranty claims and product updates.

Visit https://www.hisense-usa.com/register
Enter your model, serial number, and purchase date.
Submit proof of purchase (receipt or invoice).

You’ll receive confirmation via email.

10. Hisense Support Beyond TVs

Hisense also provides support for other appliances:

Refrigerators
Air conditioners
Projectors
Soundbars

Each has dedicated manuals and contact lines on the same support page.

Hisense TV Customer Service FAQs

1. How do I contact Hisense TV support?

You can call 1-888-935-8880, email [email protected], or use the live chat feature on their website.

2. What is the warranty period for Hisense TVs?

Most Hisense TVs come with a 1-year limited warranty from the purchase date.

3. How do I find my Hisense TV model number?

Look for a sticker on the back of your TV or check Settings > About TV > Model.

4. Can I extend my Hisense TV warranty?

Yes, some retailers and third-party services offer extended protection plans. Check before your standard warranty expires.

5. What should I do if my Hisense TV has no picture?

Check HDMI connections, test another input source, and try a soft reset. If that fails, contact support.

6. How long does Hisense take to respond?

Usually within 24–48 hours for email tickets. Phone and chat are faster.

7. Does Hisense provide home service repairs?

Yes, for in-warranty TVs of specific sizes, they often offer in-home service.

8. How do I update my Hisense TV software?

Go to Settings > Support > System Update > Check for Updates.

9. Is Hisense support available on weekends?

Yes, customer service operates 7 days a week, with reduced weekend hours.

10. Can I get help even if my TV is out of warranty?

Yes, but you’ll need to cover the service and part costs.

Conclusion

Hisense TV customer service is designed to make support easy and accessible whether you’re setting up your new Smart TV or fixing a technical issue. The brand provides direct phone lines, email support, live chat, and a comprehensive online knowledge base. If you ever face issues, start with basic troubleshooting first. Most problems like connection drops, frozen apps, or no sound can be fixed in a few steps. But when things get more complex, don’t hesitate to contact Hisense support they’re responsive, professional, and committed to resolving your problem quickly.